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Anjou Brossard Kirkland Laval Quebec
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FREQUENTLY ASKED QUESTIONS

Find answers to frequently asked questions. If you still don't have an answer to your questions, don't hesitate to contact us!
How do jump passes work?

Jump time is sold by the 60, 90 and 120 minutes and jumpers start and finish on the quarter (15 minutes). During that time jumpers can rotate from area to area.

What is the waiver, do I have to sign a waiver?

Every jumper and spectator must have a completed and signed iSaute liability waiver in order to jump. For those participants under 18 years old, a parent, legal guardian or person having parental authority pursuant to the Civil code of Quebec must complete and sign the waiver for the minor child. We may request identification in the form of a valid driver’s license. Using a fake name, signing for another person is considered fraud and anyone caught doing this will be banned from iSaute. For your convenience, the waiver may be filled out online from any smartphone or computer device or on site.

Do I have to sign the waiver when I'm not jumping?

Yes, the waiver is required for every guest to the park including non-jumpers.

Is there an age limit to jump?

If you can walk, you can jump! We have a designated area for jumpers 6 years & younger. Everyday, we reserve the entire park just for our little jumpers from 9am-10am. On Friday and Saturday evenings 9 to midnight, the park is reserved to jumpers from 13 years old and over.

Is there a weight limit to jump?

Yes, our manufacturer informs us that the weight limit to jump on the trampolines is set at 300 lbs (136 kg).

How old do you have to be to come jump without a parent?

Jumpers must be at least 12 years old in order to be left at the iSaute park without a responsible adult.

I’m planning on coming to watch my child jump, do I have to pay?

Certainly not. Spectators are welcome to do just that…. spectate. Take advantage of the benches and couches, all around our trampolines, and the free Wi-Fi! Certain conditions apply with birthday party packages.

What should I wear to jump?

Loose comfortable clothing is preferred. Shoes are not permitted on the trampolines. For safety reasons, special iSaute socks (On sale on site, 3$+tx) are required, you can reuse them on your future visits.

However, for our climbing section in certain parks (Quebec), you can wear clean indoor running shoes.

**Please note that socks from other parks will not be accepted, thank you for your understanding.

Do I need to make a reservation?

You are not obligated to reserve before coming into our park. Walk-ins are welcome. However, we strongly recommend you reserve online if you are planning to come jump on a public holiday, because these are our most frequented days.

Do I need to make a reservation for a birthday or group?

Yes, a reservation is required, please contact our customer service at 514-761-7373.

Should I buy tickets online or in park??

We offer our customers both options. To avoid waiting in line, we suggest you purchase your tickets and complete the waiver in advance online. We strongly suggest this option during public holidays.

Do I have to print out or bring my ticket?

There is no need to print the ticket, just have your confirmation number when you come to the park, this will allow us to confirm your purchase through our computer system.

Do you offer group rates?

We do offer group rates for groups over 20 people. Simply contact our customer service by phone or email to make a reservation.

What is your cancellation policy?

All pre-purchased jump time sales are final, and no refunds will be given. Deposits for birthday parties and large group events are non-refundable. However, it is possible to reschedule a party with a 7 day or more advance notice and the deposit will apply to the new date.

What are your hours?

We are open 7 days a week to the public. Please take note of our hours and pricing by clicking here.

Do you have lockers?

We have individual lockers for personal items. The lockers, however, do not have padlocks but jumpers are allowed to bring their own or rent padlocks (on site) to secure their belongings. We encourage this for valuables!

Do you allow outside food or drink?

No outside food or drink is permitted into the iSaute park unless the participant has purchased a birthday party package. In this case, the guest is allowed to bring outside food for the party that is desired.