{"id":1242,"date":"2024-03-27T11:17:49","date_gmt":"2024-03-27T18:17:49","guid":{"rendered":"https:\/\/isaute.local\/?page_id=1242"},"modified":"2025-12-29T13:07:40","modified_gmt":"2025-12-29T21:07:40","slug":"faqs","status":"publish","type":"page","link":"https:\/\/isaute.ca\/en\/faqs\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"
Do I need to make a reservation? How can I get tickets?<\/h5>\n\t\t\t\t\t

Nous vous recommandons fortement de faire une r\u00e9servation en ligne avant votre visite au parc afin de r\u00e9server l’heure souhait\u00e9e.<\/p>\n

Pour vous faciliter la t\u00e2che, les billets peuvent \u00eatre achet\u00e9s et les d\u00e9charges remplies directement sur notre site internet. Et n’oubliez pas, s’il reste des places disponibles, vous pouvez \u00e9galement acheter vos billets en personne au parc.<\/p>\n\t\t\t\t

Qu’est-ce qu’une d\u00e9charge? Suis-je oblig\u00e9 de signer une d\u00e9charge m\u00eame si je ne participe pas \u00e0 des activit\u00e9s de saut?<\/h5>\n\t\t\t\t\t

La \u00ab\u00a0d\u00e9charge\u00a0\u00bb est un document de responsabilit\u00e9 d’iSaute d\u00fbment rempli et sign\u00e9, qui doit \u00eatre pr\u00e9sent\u00e9 pour que les personnes puissent participer aux activit\u00e9s ou acc\u00e9der \u00e0 la zone d’attractions.<\/p>\n

This document is MANDATORY <\/strong>pour tous les visiteurs du parc, qu’ils aient ou non l’intention de participer \u00e0 des activit\u00e9s de saut.<\/p>\n

Dans le cas des participants \u00e2g\u00e9s de moins de 18 ans, il est imp\u00e9ratif qu’un parent, un tuteur l\u00e9gal ou une personne titulaire de l’autorit\u00e9 parentale en vertu du Code civil du Qu\u00e9bec remplisse et signe la d\u00e9charge au nom de l’enfant mineur.<\/p>\n

Pour vous faciliter la t\u00e2che, la d\u00e9charge iSaute peut \u00eatre remplie en ligne, \u00e0 partir de n’importe quel t\u00e9l\u00e9phone intelligent ou ordinateur.<\/p>\n\t\t\t\t

Y a-t-il une limite d’\u00e2ge pour sauter?<\/h5>\n\t\t\t\t\t

If you can walk, you can jump! We have a designated area for jumpers 6 years & younger<\/strong>. Tous les jours, nous r\u00e9servons l’ensemble du parc uniquement pour nos little jumpers from 9am-10am<\/strong>. On Friday and Saturday evenings 9pm to 11pm, the park is reserved to jumpers from 13 years old and over. <\/strong><\/p>\n

Les mineurs de moins de 13 ans doivent \u00eatre accompagn\u00e9s d’un adulte responsable lorsqu’ils se trouvent dans l’\u00e9tablissement.\u00a0 Veuillez noter que l’emplacement de Laval ne dispose pas d’une zone r\u00e9serv\u00e9e aux enfants de 6 ans et moins.<\/strong><\/p>\n\t\t\t\t

Is there a weight limit to jump?<\/h5>\n

Yes, our manufacturer informs us that the weight limit to jump on the trampolines is set at 300 lbs (136 kg).<\/p>\n\u00a0\n\t\t\t\t

What should I wear to jump?<\/h5>\n

It is best to wear loose, comfortable clothing. Shoes are not allowed on the trampolines. For safety reasons, iSaute socks (available for purchase on-site, $3.99 + tax) are required; you can reuse them on your next visits.<\/p>\n

**Please note that socks from other parks will not be accepted, thank you for your understanding.<\/em><\/p>\n

The equivalence of stocking sizes<\/strong><\/p>\n\n\n\n\n\n\n\n\n\n\n\n
Size<\/strong><\/td>\nShoe size equivalency<\/strong><\/td>\n<\/tr>\n
ST<\/td>\n(Child Size) Up to 7<\/td>\n<\/tr>\n
T<\/td>\n(Child size) 7 to 13<\/td>\n<\/tr>\n
S<\/td>\n1 – 3<\/td>\n<\/tr>\n
M<\/td>\n4 – 7<\/td>\n<\/tr>\n
L<\/td>\n8 – 9<\/td>\n<\/tr>\n
XL<\/td>\n10-11<\/td>\n<\/tr>\n
XXL<\/td>\n12+<\/td>\n<\/tr>\n
\u00a0<\/td>\n\u00a0<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\u00a0\n\t\t\t\t
Do you have lockers?<\/h5>\n

We have individual electronic lockers for personal items. Small ones are 3$ and large ones are 5$. We encourage this practice for valuables!<\/p>\n\u00a0\n\t\t\t\t

Autorisez-vous l’apport de nourriture ou de boissons de l’ext\u00e9rieur?<\/h5>\n\t\t\t\t\tPlease note that outside food and beverages are NOT permitted<\/strong> dans nos parcs, sauf si vous avez r\u00e9serv\u00e9 un forfait pour une f\u00eate d’anniversaire. Si vous organisez une f\u00eate d’anniversaire avec nous, vous pouvez apporter de la nourriture ext\u00e9rieure si vous le souhaitez.\n\t\t\t\t
How old do you have to be to come jump without a parent?<\/h5>\n

Jumpers must be at least 13 years old in order to be left at the iSaute park without a responsible adult.<\/p>\n\u00a0\n\t\t\t\t

J’ai l’intention de venir voir mon enfant sauter, dois-je payer?<\/h5>\n\t\t\t\t\t

Absolument pas, les spectateurs (ceux qui ne sautent pas) sont les bienvenus en tant qu’observateurs. Ils peuvent utiliser les bancs et les canap\u00e9s situ\u00e9s autour de nos trampolines, ainsi que la connexion Wi-Fi gratuite. *Une d\u00e9charge doit tout de m\u00eame \u00eatre sign\u00e9e pour les accompagnateurs<\/p>\n

*Veuillez noter que des conditions sp\u00e9ciales s’appliquent aux forfaits pour les f\u00eates d’anniversaire.<\/p>\n\t\t\t\t

Is it possible for adults to jump alongside kids during the kids flight promotion from 9-10am?<\/h5>\n

Yes, during this time, accompanying adults can provide gentle assistance to their children while jumping. However, please note that this time slot is specifically designated for young jumpers (6 years old and under), so we kindly request parents and accompanying adults to refrain from making vigorous jumps themselves.<\/p>\n\u00a0\n\t\t\t\t

Do I need to make a reservation for a birthday or group?<\/h5>\n

Oui, une r\u00e9servation est requise, vous pouvez faire votre r\u00e9servation d’anniversaire en ligne ou au parc.
Pour les groupes, vous pouvez remplir le formulaire en ligne (situ\u00e9 sur la page F\u00eates & \u00e9v\u00e8nements) et un membre de l’\u00e9quipe vous contactera.<\/p>\n\u00a0\n\t\t\t\t

Do you offer group rates?<\/h5>\n

We do offer group rates for groups over 20 people. Simply complete the form online on the Birthdays and Events page<\/strong> et un membre de l’\u00e9quipe vous contactera.<\/p>\n\t\t\t\t

Do I have to print out or bring my ticket?<\/h5>\n

Il n’est pas n\u00e9cessaire d’imprimer le billet, il suffit d’avoir votre num\u00e9ro de confirmation lorsque vous venez au parc, cela nous permettra de confirmer votre achat par le biais de notre syst\u00e8me informatique.<\/p>\n\u00a0\n\t\t\t\t

Est-il possible d’effectuer une r\u00e9servation en utilisant une carte-cadeau?<\/h5>\n

Yes!<\/p>\n\u00a0\n\t\t\t\t

Quelle est votre politique d’annulation?<\/h5>\n\t\t\t\t\t

Toutes les ventes de temps de saut achet\u00e9es \u00e0 l’avance sont d\u00e9finitives et aucun remboursement ne sera effectu\u00e9.<\/p>\n

FOR BIRTHDAYS<\/strong>
– Remboursement int\u00e9gral dans les 48 heures suivant la r\u00e9servation (sauf si la date de l’\u00e9v\u00e9nement se situe dans les 7 jours suivant la demande de remboursement).
– Apr\u00e8s 48 heures = Il est possible de reprogrammer une f\u00eate \u00e0 une date ult\u00e9rieure.o La demande de report doit \u00eatre faite au moins 24 heures avant l’\u00e9v\u00e9nement pr\u00e9vu.<\/p>\n\t\t\t\t

What are your hours?<\/h5>\n\t\t\t\t\t

We are open 7 days a week to the public. Please take note of our hours and pricing by clicking here<\/a>.<\/strong><\/p>\n\t\t\t\t

Quelles sont vos mesures en mati\u00e8re d’hygi\u00e8ne et de propret\u00e9 dans le parc?<\/h5>\n\t\t\t\t\t

iSaute cares about the health of our Guests and Team Members!<\/p>\n

Nous nous engageons \u00e0 assurer la propret\u00e9 et l’hygi\u00e8ne de nos parcs et nous continuerons \u00e0 mettre \u00e0 disposition des stations de d\u00e9sinfection dans tout le parc pour votre confort. Nous essuyons fr\u00e9quemment les surfaces de contact, notamment les poign\u00e9es, les rampes et les comptoirs. Nous continuerons \u00e0 utiliser un syst\u00e8me de pulv\u00e9risation antimicrobienne \u00e0 base d’eau qui pr\u00e9vient la croissance des bact\u00e9ries et des virus. Une fois pulv\u00e9ris\u00e9, il peut bloquer la croissance jusqu’\u00e0 3 semaines.<\/p>\n\t\t\t\t

Can we reserve and pay at the park?<\/h5>\n\t\t\t\t\t

Lors d’une r\u00e9servation en ligne, le paiement est \u00e9galement effectu\u00e9 \u00e0 ce moment-l\u00e0. Il est important de noter que la r\u00e9servation d’une place en ligne ne permet pas de diff\u00e9rer le paiement jusqu’\u00e0 l’arriv\u00e9e au parc.<\/p>","protected":false},"excerpt":{"rendered":"

Find answers to frequently asked questions. If you still don't have an answer to your questions, don't hesitate to contact us!<\/p>","protected":false},"author":13,"featured_media":54804,"parent":0,"menu_order":12,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1242","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nFoire aux questions - iSaute<\/title>\n<meta name=\"description\" content=\"Vous avez des questions sur les centres de trampoline et d'amusement iSaute? 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